Case Studies

Starwood Hotels & Resorts Asia Pacific Starchoice

Client

  • Specialist in Hospitality Ownership & Management,
  • Starwood Hotels & Resorts Asia Pacific is one of the
  • World’s largest hotel company

Brief

  • Enhance the solicitation process for the collection of quarterly promotions from the Starwood properties through the region.
  • Promotions to be published through the booker communication programme, Starchoice – the main communication channel to their members.
  • Acquire only one partner per region, to be featured with their $XX worth of prizes and with the criteria of shipment capability to the relevant end destinations.

Objectives

  • Sponsored Prizes per issue: To motivate and encourage continuation of readership on their Starchoice magazine
  • Implementation of contest mechanics or stimulating contests: To act as a form of activity to engage and elevate interest of readers

Solution

  • To define programme strategy and deliverables milestones
  • Set up infrastructure to manage and deliver the promotions effectively from the hotels, including the development of a bespoke solicitation system
  • Define launch and on-going communication mechanics to support the properties in providing the content
  • To move from manual request and supply of promotions
  • To create digital platform enabling time efficient supply of offers and promotions

Key Partners

Starchoice Online Offer

Starchoice Retail Partners – Acme

Starchoice Retail Partners – Perlini Silver


Results

  • PM created an efficient digital platform which eases supply and integration of offers throughout the Asia Pacific region; for Starwood’s regional marketing approval and upload of offers to Starchoice communication platforms.
  • PM designed and implemented a new style offline communications to Starchoice members.
  • PM created an efficient digital platform which eases supply and integration of offers throughout the Asia Pacific region; for Starwood’s regional marketing approval and upload of offers to Starchoice communication platforms.PM designed and implemented a new style offline communications to Starchoice members.