Case Studies
Starwood Hotels & Resorts Asia Pacific Starchoice
Client
- Specialist in Hospitality Ownership & Management,
- Starwood Hotels & Resorts Asia Pacific is one of the
- World’s largest hotel company
Brief
- Enhance the solicitation process for the collection of quarterly promotions from the Starwood properties through the region.
- Promotions to be published through the booker communication programme, Starchoice – the main communication channel to their members.
- Acquire only one partner per region, to be featured with their $XX worth of prizes and with the criteria of shipment capability to the relevant end destinations.
Objectives
- Sponsored Prizes per issue: To motivate and encourage continuation of readership on their Starchoice magazine
- Implementation of contest mechanics or stimulating contests: To act as a form of activity to engage and elevate interest of readers
Solution
- To define programme strategy and deliverables milestones
- Set up infrastructure to manage and deliver the promotions effectively from the hotels, including the development of a bespoke solicitation system
- Define launch and on-going communication mechanics to support the properties in providing the content
- To move from manual request and supply of promotions
- To create digital platform enabling time efficient supply of offers and promotions
Key Partners

Starchoice Online Offer

Starchoice Retail Partners – Acme

Starchoice Retail Partners – Perlini Silver

Results
- PM created an efficient digital platform which eases supply and integration of offers throughout the Asia Pacific region; for Starwood’s regional marketing approval and upload of offers to Starchoice communication platforms.
- PM designed and implemented a new style offline communications to Starchoice members.
- PM created an efficient digital platform which eases supply and integration of offers throughout the Asia Pacific region; for Starwood’s regional marketing approval and upload of offers to Starchoice communication platforms.PM designed and implemented a new style offline communications to Starchoice members.